Refund policy
At Premium Leather Store (owned and operated by AWAIS LLC), every jacket is handmade to order by skilled artisans. Because each piece is custom-crafted, our policy is designed to protect the integrity of our craftsmanship while ensuring fairness to our customers.
Policy Overview
If your item arrives damaged, defective, or not as described, please contact us within 30 days of delivery at return@premiumleatherstore.com with your order number and photos. Once confirmed, we will provide a prepaid return label (or a no-return resolution for low-value issues). You may choose one of the following remedies:
- Repair
- Replacement
- Full refund
Custom-made jackets are not eligible for return, exchange, or cancellation for reasons such as change of mind, color preference, or size preference. Please review our sizing guide and confirm details carefully before ordering.
Return Conditions
- Items must be unused, unworn, and in original condition with all tags and packaging.
- If an eligible return is received used, missing parts, or not in resaleable condition, a refurbishment/restocking fee (up to 29%) may apply.
- Restocking fees never apply to damaged/defective returns or shipping errors.
Return Address
All eligible returns must be sent to our U.S. office:
Premium Leather Store (AWAIS LLC)
3621 W Savanna St, Apt 243
Anaheim, CA 92804
United States
Please contact us before sending any items back. Unauthorized returns may be refused.
Refunds
Approved refunds are processed to the original payment method within 5–10 business days after we receive and inspect the return.
In some cases, for confirmed defects, we may issue a refund or partial compensation without requiring a return.
Final Note
By placing an order with Premium Leather Store, you acknowledge and agree to this policy. Your purchase supports true craftsmanship and ensures we can continue delivering jackets made with care, precision, and pride.