At Premium Leather Store, we’re dedicated to ensuring you absolutely love your leather goods. However, if for any reason you’re not entirely satisfied with your purchase, our easy and transparent return and refund policy is here to help you.
Eligible Items for Return or Exchange
We want you to be completely happy with your leather purchases. Here’s what you can return or exchange:
- Unworn, unwashed, and undamaged leather products
- Items that still have their original tags attached
- Returns requested within 30 days from the date you receive your purchase
Important Notes to Keep in Mind:
- Returns or exchanges are only accepted for items purchased directly from our website, premiumleatherstore.com.
- For damaged or incorrect items, please contact us within 30 days of receiving your order, providing clear photos to help speed up the process.
- If the size of your jacket was confirmed via email and you still wish to exchange it after receiving the item, a 30% restocking fee will apply.
- In case your order is in transit and you decide to cancel it, a 30% cancellation fee will be deducted from your refund.
- If you simply don’t like the style or find it unsuitable, a 30% restocking fee will also apply.
How to Make a Return or Exchange
- Contact Us: To start the return or exchange process, please get in touch with our friendly customer service team by email at support@premiumleatherstore.com or call us at (714) 854-3379. Be sure to include your order number and a brief explanation of your return or exchange request.
- Return Instructions: Once we receive your request, we’ll send you detailed instructions, including the return address and any necessary forms to complete your return.
- Return Shipment: Please ensure the leather item is securely packed, ideally in its original packaging, or any suitable alternative, to prevent damage during transit. We recommend using a reliable and trackable service for your return and keeping proof of shipment for your records.
Processing Returns and Exchanges
Refunds: Once we receive your returned item and confirm it meets our return criteria, we will process your refund. You can expect your refund to be credited to the original payment method within 4 business days. Please note that your bank or payment processor may require additional time for the refund to appear in your account.
If delivery is delayed due to unavoidable events, like natural disasters, and you request a refund, a 30% fee will be applied.
Exchanges: If you wish to exchange your leather item for a different size or color, and it is available, we’ll handle the exchange at no additional charge. We’ll ship your new item directly to you. You’ll be notified by email or SMS if the item you requested is out of stock.
Additional Information
- Return Shipping Costs: Customers are responsible for return shipping costs, unless the item is damaged or incorrect.
- Time Limits: Returns and exchanges must be initiated within 30 days of receiving your order.
- Non-Returnable Items: Certain items, such as belts or custom-made leather goods, may have specific return guidelines. These details will be clearly provided on the product page.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please reach out to us immediately. We’ll resolve the issue promptly, and you won’t incur any charges for returns on damaged goods.
Need Help? We’re Here for You! If you have any questions or need further clarification regarding our return and refund policy, our customer service team is happy to assist you. Don’t hesitate to contact us at support@premiumleatherstore.com.